Performance Assistant Team Leader (m/f/d) for the “Hamburg Dungeon”

YOUR CHALLENGE:

• You will support the Performance Manager (PM) in leading and organizing the Performance Department.

• You will ensure the quality of the artistic aspects of our day-to-day operations at the venue by drawing on your operational and creative experience.

• This includes conducting auditions, onboarding and orienting new employees, providing their training and professional development, performing regular quality checks in coordination with the PM, and maintaining daily communication with the performers to resolve any issues that arise and address relevant concerns in the PM’s absence.

• You will create the work schedule for the team of up to 50 people while adhering to the specified budget.

• You ensure that brand guidelines are enforced and adhered to. Through regular quality control, you stay up to date and can proactively ensure high acting standards.

• You will participate in department meetings and briefings to share information and to develop and improve the product and the brand.

• In addition, you will actively collaborate with the marketing team and oversee the selection and briefing of performers for marketing and press events.

• You ensure an exceptional guest experience through continuous improvement of performance, customer service, atmosphere, and brand presentation.

• You perform duty shifts in your area and actively participate in the shows.

• This exciting and extremely versatile role is characterized not only by business acumen and a results-oriented approach, but also by customer service, a strong commitment to quality, creativity, and the ability to lead and motivate employees. You will nurture the talents of your team and create exceptional experiences for our visitors.

Contact: Nicolas

OUR IDEAL CANDIDATE:

What you bring to the table: Do you love inspiring people and working behind the scenes to make sure everything runs smoothly on stage? Do you keep a cool head even when things get heated in the Dungeon, and motivate your team with passion and tact? Then you’re a perfect fit for us!

• You’re an authentic leader who enjoys supporting and motivating a creative team to achieve peak performance together.

• You bring experience from the fields of entertainment, theater, acting, amusement parks, or live events and know what it takes to deliver a captivating performance.

• Organization is your strength—even when things get hectic, you keep a clear overview and find pragmatic solutions.

• You communicate openly, respectfully, and as an equal, and you have a knack for inspiring and engaging people.

• You recognize potential, nurture talent, and enjoy training, coaching, and developing new performers.

• You have a service-oriented mindset and are committed to providing every guest with an unforgettable experience.

• You have a knack for creating atmosphere, storytelling, and paying attention to the small details that turn a good show into an extraordinary experience.

• Creativity is one of your strengths—whether it’s developing characters, designing costumes, or coming up with new ideas for our shows.

• You enjoy working closely with different teams and know that great experiences are only created through collaboration.

• Taking on responsibility comes naturally to you, and you make confident decisions even in challenging situations.

• You’re flexible and eager to work when our guests are having their most exciting adventures—including on weekends, holidays, and during special events.

In short: You’re an organizational whiz, a team player, and a passionate entertainer—and you want to join us in creating unforgettable moments every day.