For a YouTube format, we are looking for protagonists (aged between 20 and 65) from NRW to talk to us about their customer service experiences with their energy supplier.
Contact person: Anne
Important: You don't play a role, you are yourself. Open, honest, constructive. What's going well and what's going badly with customer service? Do you prefer chatbots and digital customer service or is personal advice important to you? What would you like from your energy supplier? What suggestions for improvement would you have? The production takes place on behalf of a municipal service provider. You have the opportunity to discuss your opinion directly with the decision-makers. We look forward to getting to know you.